Do you cover all of Portola Springs?

Yes. Every street in Portola Springs (92618) is inside our service area, including the newer tracts. If your address is gated, add the code in the special instructions field when you book.

Do I need to be home for the pickup?

No. Most customers leave the bag outside the door or inside a gate before the window starts. Your driver photographs the items at pickup, so you get a record either way.

How much does pickup cost in Portola Springs?

Standard pickup is $19.99 and covers up to 3 items to one store. Multi-Store is $29.99 and covers up to three stores in one trip. Priority same-day pickup is $39.99. Extra items are $4.00 each.

Portola Springs · 92618

Return Pickup in Portola Springs, Irvine

We collect returns from Portola Springs doorsteps and take them back to the store for you. Book a morning or afternoon window, leave the bag out, and we handle the rest.

Schedule a Pickup See Pricing

From $19.99 · Up to 3 items · Mon–Sat

How pickup works in Portola Springs

Full coverage across Portola Springs, from Silverleaf up through the newer Bluffs and Terrazza tracts.

Book online and pick a window: mornings run 8:00 AM to 12:00 PM and afternoons run 12:00 PM to 4:00 PM, Monday through Saturday. You do not need to be home. Most Portola Springs customers leave the bag inside a gate, in a porch nook, or with a code in the special instructions field.

Your driver photographs every item at pickup so there is a record of exactly what left your door. Once the store processes the return, we upload the receipt to your order page and email it to you.

Where your Portola Springs returns go

Almost everything we collect in Portola Springs goes to Irvine Spectrum Center, which is a short drive south and holds the highest concentration of return counters in the city — Nordstrom, lululemon, Vuori, Anthropologie, Urban Outfitters, American Eagle, Old Navy and more.

Carrier drop-offs work the same way. If you have an Amazon return with a QR code, or a prepaid UPS, FedEx, or USPS label, we scan it at the counter and send you the receipt. You never need to print anything as long as the QR code is in your email or app.

Why Portola Springs residents use a returns concierge

A single return trip is rarely a single errand. It is finding the receipt, finding parking at the Spectrum, waiting at the counter, then driving home. That is an hour of a Saturday for something worth maybe eighty dollars.

The other failure mode is worse: the return window quietly closes. A bag sits by the door for five weeks and the refund is simply gone. Booking a pickup converts that open loop into a fifteen-minute task you finish from your phone.